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Technical Support Fellow

CLIP BIKE

Technical Support Fellow


About the organization:

CLIP is the world's first and only Plug & Play device that upgrades any bike into an e-bike—no tools or pre-installation required. CLIP has been recognized by TIME for Best Invention and also won the Keeling Curve Prize and Micromobility Best Startup of 2023.


https://clip.bike/


Fellowship Description:

As part of the growth team and reporting to the Customer Success lead, you will be focused on building customer demand for CLIP by helping create a clear and easy understanding of the product and technology by responding proactively to all queries about CLIP.

● Responding to all inquiries via web messaging, email, phone and social media, in a timely and consistent manner

● Maintain the Brand image in all communications and be the CLIP voice

● Connect with the product or leadership teams for issues that can not be solved immediately

● Manage our CRM system, keeping a complete history of all interactions with our customers

● Compile and manage a database of issues and solutions to be shared with the product team

● Onboard new customers, collect feedback and continuously educate them to have the best experience with CLIP


Qualifications:

● Problem-solving skills and grit

● Clear and direct interpersonal, written and oral communication skills

● Super patient and loves to engage strangers around an important mission

● Passion for sustainability, clean mobility and biking

● Bachelor’s degree in Business/Marketing/Communications

● Minimum 2 years experience in a customer-centric role

● Experience with Shopify, Zendesk, and Klaviyo


Time Commitment:  30 hours / week

Technical Support Fellow

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