Customer Advocate Fellow
About the organization:
Our mission is to democratize access to e-bike functionality at a fraction of the cost and complexity of a regular e-bike.
As a Customer Advocate, you will play a pivotal role in ensuring customer satisfaction and fostering positive relationships between the company and its clients. Your primary responsibility is to act as the voice of the customer within the organization, advocating for their needs and providing excellent support throughout the customer journey. This role requires a strong combination of communication skills, empathy, and a deep understanding of the products or services offered by the company.
Excellent verbal and written communication skills are crucial. Customer Advocates need to be able to convey information clearly, empathize with customers, and represent the company in a positive manner.
Customer Advocates often deal with various issues and challenges. Strong problem-solving skills are essential to analyze situations, identify solutions, and implement them effectively.
A bachelor's degree in business, marketing, communications, or a related field is often preferred.
Being able to analyze customer data, feedback, and usage patterns can help Customer Advocates identify trends, areas for improvement, and opportunities to enhance the customer experience.
Time Commitment: 30 hours / week