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CLIP
Customer Success Fellow
About the orgainzation:
CLIP is a clean mobility startup based in Brooklyn, NY with the mission to empower more people to bike everyday and mitigate climate change.
CLIP offers the world’s first and only plug-and-play e-bike device that instantly upgrades any personal or shared bike into an e-bike, without requiring any tools or pre-installation.
At its core, CLIP represents a more sustainable, equitable, and accessible approach to the design, manufacturing, and deployment of e-bikes.
CLIP can instantly electrify the 1.5 billion bikes already in circulation at a fraction of the cost and complexity of conventional e-bikes or any other conversion kits.
Fellowship Description:
We are a clean-mobility tech startup based in Brooklyn, New York seeking a talented Customer Success Intern to empower everyone to successfully adopt CLIP into their lifestyle. Join us in creating a greener and more accessible world of transportation.
Responsibilities include:
● Responding to all inquiries via web messaging, email, phone and social media, in a timely and consistent manner
● Maintain the Brand image in all communications and be the CLIP voice
● Connect with the product or leadership teams for issues that can not be solved immediately
● Manage our CRM system, keeping a complete history of all interactions with our customers
● Compile and manage a database of issues and solutions to be shared with the product team
● Onboard new customers, collect feedback and continuously educate them to have the best experience with CLIP
Qualifications:
● Problem-solving, data management, and organizational skills
● Clear and direct interpersonal, written and oral communication skills
● Super patient and loves to engage strangers around an important mission
● Passion for sustainability, clean mobility and biking
● Bachelor’s degree in Business/Data Management/Communications
● Minimum 2 years experience in a customer-centric role
● Experience with Shopify, Zendesk, and Klaviyo
Time Commitment: 30 hours / week