Customer Success Fellow

About the Organization

CLIP’s mission is to democratize access to e-bike technology in order to fight climate change. The Brooklyn-based startup launched the world's first and only Plug & Play device that upgrades any bike into an e-bike—no tools or pre-installation required. CLIP is 4x less expensive than the average e-bike and is patented in 47 countries.

http://clip.bike

Fellowship Description:

● Responding to all inquiries via web messaging, email, phone and social media, in a timely and consistent manner
● Maintain the Brand image in all communications and be the CLIP voice
● Connect with the product or leadership teams for issues that can not be solved immediately
● Manage our CRM system, keeping a complete history of all interactions with our customers
● Compile and manage a database of issues and solutions to be shared with the product team
● Onboard new customers, collect feedback and continuously educate them to have the best experience with CLIP

Qualifications:

● Problem-solving, data management, and organizational skills
● Clear and direct interpersonal, written and oral communication skills
● Super patient and loves to engage strangers around an important mission
● Passion for sustainability, clean mobility and biking

Nice to haves:
● Bachelor’s degree in Business/Data Management/Communications
● Minimum 2 years experience in a customer-centric role
● Experience with Shopify, Zendesk, and Klaviyo

Time Commitment: 30 hours / week